CCTV systems are used to protect people, assets, customers, and buildings.

But how do you know if your CCTV system is working properly?

Are all your cameras working?
Is the system recording effectively? Is your Hard Drive running out of space?

If your CCTV system is not functioning correctly, it can quickly become just an expensive decoy. So, to ensure your systems are working properly all of the time – or you at least know immediately if there is a fault or failure – we are introducing a brand new proactive NVR and CCTV System Monitoring service.

AUTOMATED CHECKS

24/7 Remote Diagnostics. Automated fault reporting. Reduced system downtime.

RAPID RESPONSE

Immediate fault notification. Faster technical response. Targeted service work minimises customer costs and time onsite.

CUSTOMER REPORTS

Daily System Status emails. Reports by region or site. Live status web pages.

What is NVR/CCTV System Monitoring?

Proactive NVR/CCTV System Monitoring is an innovative way to increase the effectiveness of your CCTV system. By remotely identifying faults or failures automatically and effectively, we can help you reduce system downtime and exposure to security risks

How Does it Work?

Proactive NVR/CCTV System Monitoring works by automatically connecting to your CCTV systems underlying maintenance layer and retrieving diagnostic and operational information.

This information is then analysed and exceptions are sent directly to you and or your CCTV technician, who can then determine if follow up is required.

Why Proactive Maintenance?

Problems with security systems could be putting your assets at risk if they are not detected and rectified in a timely manner.

Traditional maintenance can be costly and leaves your assets vulnerable to undiagnosed faults and failures in between technical services.

Sadly, most faults and failures are only discovered AFTER AN INCIDENT HAS ALREADY OCCURRED, when you’re looking for footage and find nothing has been recorded.

Our NVR/CCTV System Monitoring Service identifies and reports faults and failures immediately, reducing your vulnerability, down-time and disappointment.

24/7 System Checks

A wide range of system checks can be configured to run at different times, with customised tolerances and trigger thresholds, ensuring faults & failures are detected in a timely manner, generally before they become critical.

Image Integrity Checks

On compatible systems, you can optionally choose to have the integrity of images regularly checked and analysed by our system, to ensure the cameras remain in focus and have not had their field of view limited or been re-positioned to leave areas vulnerable.

You are alerted if your cameras have been tampered with, obscured, moved, out of focus, or even if they are too bright or dark.

Daily Status Report

Daily Status Reports which show a ’snapshot’ of each item tested, ensuring you are kept up to date with the status of your system.

Scalable Maintenance Service

If you have multiple sites or multiple devices, the system is scalable to monitor an unlimited number of units. Sites and or Devices can be grouped together, so you can monitor anywhere from a single site to a large international chain of sites.

Live Status Page

If you can’t wait for a daily snapshot, then we can also generate a unique Web Link that you can connect to from your Smartphone, Tablet or Browser any time of the day or night to check the status of all maintenance checks on your system.

Works with Systems Behind Firewalls!

Even if your CCTV system is located behind a firewall, or there is no direct connection to the system, you can still enable Maintenance Monitoring using the optional Connector application.

Routine System Checks

Your systems are automatically checked for faults, tampering, and vandalism which can affect their performance:

* Available on compatible systems