FAQs

Since the changeover to NBN, alarm systems report to the monitoring centre via a 4G communicator. This may be added to your existing alarm panel or in some instances part of a new alarm panel. SIM card fees apply for 4G communication devices. Reporting via telephone line (including an NBN telephone line) for alarm systems is currently being phased out with end of life expected in 2026.

No, you don’t. Most alarm panels report to the control room using a cellular connection specifically designed for security equipment.

Yes, we do encourage either a site password or an individual password for each alarm system user. This way we can be sure that the person we are talking to is authorised to be onsite.

Yes, please contact the control room and advise the length of time you will be away and any changes to keyholder contacts during this period.

1.Please first notify the Rechenberg Control Room of your intention to test the alarm system.
2. Turn the alarm system on.
3. Wait for the exit delay to finish (this can be anywhere from 30 seconds to 2 minutes)
4. Walk through the areas where there are detectors, open doors that have magnetic reeds, etc. (be aware that the sirens will be activated)
5. Upon completion, disarm the alarm system and contact the Control Room personnel to confirm the zones that alarms were received from. If using the premises telephone, it may take a while for the dial tone to return, as the alarm system might still be sending reports to the alarm receiver which overrides other outgoing calls.

Nuisance alarm is the term we use when an alarm system activates and is not caused by an intruder. Below are some simple ways to prevent them:

• Ensure people who have access to your premises are aware of the operation of the alarm system
• Keep detection devices clean that there are no spider webs around sensors and no dust or dirt on sensors
• Ensure windows are closed so that curtains do not blow in the breeze
• Keep family pets out of areas that are protected by security sensors
• Ensure fans and air conditioning units are turned off
• Do not hang items (eg decorations or posters) in front or near sensors
• Use insect spray to remove any insects from around the detectors, but do not spray directly onto the sensor.

Simply email us at co*****@************om.au and we’ll send through a form for you to fill out.

Yes, Queensland and some other States in Australia have a requirement for security companies and individual technicians to be licensed. Rechenberg Pty Ltd Security License Number is 21987.

The Australian Standards for Intruder Alarm Systems recommends that alarm systems are serviced every 12 months by a licensed security provider.

Our licensed security technicians will check that the battery is fully charged and operational (in case of a power fail, the system will continue working). They will also test the operation of all detection devices, ensuring there are no insects in or around the detectors, and inspect all visible wiring for damage and/or deterioration (mice and rats being a common cause). Finally, they will test audible and visible alarm warning devices are operational, test that the system is reporting alarms direct to the control room (if applicable).

Rechenberg ASIAL Membership Certificate 2025-2026

Rechenberg MLAA Business Member 2025-2026

Rechenberg – Work Cover 2025-2026

Rechenberg – Public Liability Certificate 2025-2026

Rechenberg – Security Licence 2024 – 2027

To confirm our Security Licence details and expiry dates, please refer to the Queensland Government Check a Licence website.

1. Go to the Check a Licence website
2. Select ‘Search the register’
   
3. Under ‘Company Name’, enter ‘Rechenberg’
   
4. Select ‘Search’

Yes, our key cutting service includes a huge range of keys – from general door and cupboard keys to the latest transponder keys. If we don’t have a certain key in stock, we will order it in for you.

Yes, we have a large range of car keys and can also program remotes and transponders.

Yes. You can either bring the lock into our retail shop for repair or bring in your car and we will remove the lock and repair it for you. We can also come to you in one of our mobile vehicles and repair/replace your lock there.

Requests to cut registered or restricted keys are to be in writing and signed by an authorised signatory.

If your authorised signatories have changed for your restricted/registered key system, please email in**@************om.au and we will send out detailed instructions and the necessary paperwork for completion.

Set-up is extremely easy. We provide detailed instructions and phone support to help you out if you need it, however, it is as simple as plugging the base unit into power, turning it on and pressing the pendant button to generate an alarm!

Yes you can, the pendants are water proof and are designed to wear all the time, it is important that you wear it in the bath or shower as this is the most common occurrence for someone to slip.

The battery lasts for 4 to 5 years for standard pendants and 18 months to 2 years for falls pendants.

The monthly fee covers the rental, SIM card and monitoring services.

No, this is all included.

Our devices automatically test to our monitoring centre. If you have shutdown your device, when it is powered back up a test light may indicate that the pendant needs to be tested to the monitoring centre. This is to make sure that if you have reloacted the base unit, the pendant is still within range and is working correctly. Older devices may display a test indicator light and may require manual testing.

The pendant has a range of 300m in open space. In an average home you should find it will work throughout the house and in the garden and yard. We recommend you test the limitations and be aware of any areas that the pendants may not work in.

To keep the costs down for you, we offer purchase outright and rental packages, which saves a large upfront cost. If the device is rented, it is to be returned when no longer required.

Our units are on a month to month basis, if you cancel the service at any time during the month the time used is non refundable.

We do have an agreement that outlines our Terms and Conditions, this does not lock you into a term.

Simply contact us and advise us you wish to cancel the service and we will send a cancellation form. Return rented equipment to us, all recurring fees will be cancelled once the equipment has been received by us.

It the unit has been purchased outright, we do not require it to be returned. For rented units, we ask that you return the unit to us within 10 days at your cost, in the event that you don’t we may apply a charge for the replacement equipment.

Yes it does, the battery will last up to 48 hours.

For any issues, call us on 1300 852 138.

We will send you a replacement base unit and pendant with a return post satchel to send the faulty equipment back to us.

If you have signal issues, we do have a model with an external aerial fitted. If this still doesn’t solve the problem, we will provide a full refund if the equipment is returned within 30 days of purchase.

Yes, we can help take the stress out of paying your account by setting up an automatic direct debit from your nominated bank account. Please contact us via email ad***@************om.au to arrange.

We offer multiple payment options for your convenience. You can pay your account by cash or credit card (in person) at our Bundaberg Office or arrange a direct debit for recurring of ad-hoc invoices.

You can also pay by direct credit to our bank account.

Bank: NAB
Account: Rechenberg Pty Ltd
BSB: 084 571
Account: 74 286 9880
Please use your invoice number as the reference.

We do not accept credit card payments over the phone.

Yes. You can pay via cash or credit card with any of our locksmiths.

Our security technicians do not have credit card payment facilities, however payment options can be discussed with the service department at time of booking.

Yes. We accept Mastercard and Visa in person at our office at 7A Maryborough Street, Bundaberg between 8:00am and 5:00 pm, Monday to Friday. We no longer take credit card details over the phone in payment of invoices.

Please note that credit card fees may apply.