WHAT’S IMPORTANT TO US
BE GOOD PEOPLE
We want our team to be good people even when no one is watching.
WHY IT’S IMPORTANT TO US
- We believe that by doing the right thing by our team, customers and suppliers creates trust and respect that benefits all.
- We believe what we do makes a difference to people’s lives, in their homes and in their industry.
- We believe success is never final, disappointment is never fatal, it is courage that counts.
HOW WE ACHIEVE IT
- We believe that innovation starts with education.
- We believe in going where others have not and have them follow, as no one has told us it can’t be done.
- We believe in things appearing different when looked at from another’s point of view.
- We believe to achieve the best outcome is starting with the end in mind.
WHO HELPS US
Having a reliable, trustworthy and highly-skilled team is an asset to any business.
At Rechenberg, we are extremely proud of our expert team of Queensland licensed security advisers, installers, locksmiths and control room operators, who all work together to understand your specific security requirements and hold the required security licences for their roles.
You can trust that our team will be able to confidently design, install and monitor the most appropriate system to suit your needs.
HOW WE GOT HERE
Established in 1971, Rechenberg Security and Locksmiths has delivered trusted security systems and alarm monitoring services across Queensland and Australia for more than five decades.
Originally founded as a regional locksmith service, we have grown into a multi-generational security company specialising in commercial security systems, electronic access control, CCTV systems and professional alarm monitoring. From our headquarters in Bundaberg, we provide locksmith services and advanced security systems throughout the Wide Bay and Burnett regions, while also delivering security installations and monitored alarm solutions across Brisbane, South East Queensland and nationally.
Since 2001, Rechenberg has maintained an operational presence in Brisbane, providing security systems in Brisbane for commercial, industrial and multi-site clients. Our Brisbane operations support the design, installation and ongoing management of alarm systems, CCTV and monitored security systems throughout South East Queensland. This long-standing presence reflects our commitment to the Brisbane market and strengthens our capability to deliver responsive, standards-aligned security services in the region.
Through a carefully managed subcontractor network across Australia, we coordinate national security system installations and service delivery while maintaining consistent technical standards and accountability. Every project is delivered to defined specifications, ensuring reliability and performance whether the site is in Bundaberg, Brisbane, regional Queensland or interstate.
Our alarm monitoring services are delivered through our own independently graded monitoring centre, operated in accordance with Australian Standards. Built on structured procedures, defined performance benchmarks and decades of operational experience, our monitoring centre supports both our direct clients and industry partners across Queensland and Australia.
By combining decades of practical locksmith knowledge with advanced electronic security and alarm monitoring capability, we deliver fully integrated protection solutions. Our experience across physical security, access control, CCTV and monitoring allows us to assess risk from multiple angles and design systems that work together seamlessly. This depth of expertise ensures every solution is practical, reliable and built to perform when it matters most.
As a family-run business spanning three generations, our longevity is built on workmanship, integrity and long-term client relationships. We continue to evolve with advancing technology while remaining focused on dependable service and security systems that businesses across Bundaberg, Wide Bay, Brisbane and Australia can rely on.
1971
Gordon Rechenberg faced lifelong health challenges and sought a trade that would allow him to build a sustainable livelihood. After learning about locksmithing through a relative, he believed it was something he could successfully pursue.
He taught himself the trade by studying industry journals and began operating from his home in Biggenden. He also travelled to regional shows, offering key cutting services from his car.
1973
In 1973, Gordon and his wife Marion relocated their family to Bundaberg, where Gordon set up his locksmith workshop in a room beneath their home. From this modest space, he continued to practise and refine his trade, steadily building his skills, reputation and customer base through dedication to workmanship and service.
1976
In 1976, Gordon and Marion Rechenberg opened Bundaberg’s first dedicated locksmith shop. This was quite the upgrade from trading beneath their home in Bundaberg North.
They named their business Lock Sales & Service and enjoyed three years of trading there, however, quickly outgrew the space and progressed into a bigger premises.
1979
In 1979, Lock Sales & Service entered a joint venture into electronic security under the name “Rely Security Systems”, which we believe was Bundaberg’s very first alarm monitoring service.
The name Rely Security Systems was a combination of the two founders last names: Rechenberg and Ely.
In the late 1980s, after 8 years of trading, Lock Sales & Service sold Rely Security Systems due to Gordon Rechenberg’s ill health.
1982
The Master Locksmiths Association of Australasia (MLAA) is the peak body of the locksmithing industry in Australia and New Zealand.
Before the MLAA was incorporated as a National body in 1982, the Queensland branch was known as the Queensland Master Locksmiths’ Association. To become a member of this organisation, a trade test had to be completed to show you were a competent locksmith.
Gordon Rechenberg was the first locksmith in Queensland to pass the trade test on his first attempt and be granted membership of the Queensland Master Locksmiths’ Association.
Gordon later became vice-president of the Queensland branch of the MLAA.
1988
In 1988, Michael Rechenberg officially joined Lock Sales and Service as an apprentice locksmith, beginning his formal training under the guidance of his father, Gordon Rechenberg.
Learning the trade from the ground up, he was taught not only the technical skills of locksmithing but also the values that built the business, workmanship, reliability and respect for customers. Those early years laid the foundation for his long term commitment to the industry and the future leadership of the company.
1992
In 1992, after over 20 years of trading, ‘Lock, Sales & Service’ renamed to ‘Rechenberg Locksmiths’. With this change of name came a new logo, which is when the iconic Rechenberg shield was established.
1993
In 1993, Michael identified the need to get back into security and once again ventured into electronic security with the supply and installation of alarm systems. They also decided to open their own 24-hour security monitoring centre in Bundaberg to monitor activations from the alarm systems they installed. They employed security officers to provide 24-hour response to alarm activations.
‘Rechenberg Locksmiths’ renamed to ‘Rechenberg Security and Locksmiths’ with the opening of our security division.
2001
In 2001, eight years after opening the monitoring centre, Rechenberg ventured into new territory, opening a security branch in Brisbane.
Unlike the Bundaberg branch, the Brisbane branch did not offer locksmithing services and purely focused on security services. The opening of this branch enabled Rechenberg to provide a full range of security products and services Australia-wide.
2003
In 2003, sadly Gordon Rechenberg passed away.
A few years before Gordon passed away, Gordon’s son, Michael Rechenberg, asked if Gordon had ever spoken to doctors about getting a lung transplant. Gordon said “No…I’ve lived longer than I thought I would ever live. I’ve met two grandkids I never thought I would ever meet. I’ve had a pretty good innings really, and there’s someone out there that will need it more than I do”.
In a memoir Gordon wrote in his 60s, he said “In between asthma attacks, pleurisy and pneumonia, I lived life to the fullest. When I wasn’t sick, I really enjoyed life.”
Gordon’s outlook on life shaped more than his personal journey, it shaped the foundation of the business. His gratitude, determination and refusal to be defined by hardship created a culture built on resilience and steady perseverance. Challenges were approached with practicality rather than complaint, and opportunities were valued rather than taken for granted.
That mindset of making the most of every moment, working hard when able, and thinking of others first continues to influence the strength, character and long term stability of Rechenberg Security and Locksmiths today.
2004
In 2004, two months after Gordon Rechenberg passed away, Rechenberg Security and Locksmiths fulfilled Gordon’s vision and relocates to what is locally known as “the Old Ambulance Station”. The building provides the ideal foundation for establishing a purpose built monitoring centre, with the structure and layout well suited to controlled access, secure construction and operational resilience.
From the outset, the relocation is undertaken with long term certification in mind. The monitoring centre is developed with the goal of eventually meeting the requirements of the Australian Standard for Monitoring Centres, allowing the infrastructure, power systems, communications pathways and operational layout to be aligned with future compliance.
This move marks a significant step in strengthening the physical and operational capability of the business, creating a secure and scalable environment designed to support professional alarm monitoring well into the future.
Located in the Bundaberg CBD, the premises strengthens long term presence within the community.
2008
In 2008, Marion Rechenberg retires and steps back from her active role within Rechenberg Security and Locksmiths. Having played an integral part in the growth and day to day running of the family business for decades, her contribution spans administration, customer service and the steady support that underpinned its success.
While retiring from daily operations, Marion’s influence remains embedded in the values of the business. Her dedication, work ethic and commitment to family continue to shape the culture and direction of Rechenberg moving forward.
2014
In 2014, Michael Rechenberg steps into the role of Managing Director, marking the next generation of leadership within the family business.
With a clear vision for growth and long term sustainability, Michael places strong focus on strengthening the monitoring centre as the core of the company’s future.
His direction centres on building a highly capable, standards aligned monitoring operation supported by structured systems, skilled staff and forward thinking technology. Under his leadership, the monitoring centre is positioned not simply as a service, but as the backbone of the business, designed to adapt to changing industry requirements while maintaining the reliability and personal service the company is known for.
This transition represents both continuity of family leadership and a renewed focus on innovation and operational excellence.
2015
In 2015, Jack Rechenberg joins the business as an apprentice locksmith, continuing the family tradition into a third generation. Having grown up around the workshop and monitoring centre, the trade was already familiar territory, but stepping into a formal apprenticeship marks the beginning of his own professional journey.
With Jack entering the industry, Rechenberg Security and Locksmiths becomes a three generation family of locksmiths, built on shared knowledge, hands on experience and decades of accumulated skill. His apprenticeship represents both continuity and future growth, reinforcing the legacy established by Gordon and carried forward by Michael.
2018
Rechenberg Security and Locksmiths has been supplying and installing personal alarm systems since 1994 and in 2018 took the next step by officially launching the APERS brand [Australian Personal Emergency Response Systems], creating a dedicated identity and specialised support structure for our medical alarm customers.
The introduction of APERS allowed to establish a dedicated care team focused solely on assisting personal alarm clients and their families. With decades of experience in the industry, this move ensured customers received more personalised service, faster assistance, and support from a team trained specifically in personal safety solutions.
Formalising APERS as its own brand strengthened the commitment to independence, dignity and reliable protection, combining proven technology with compassion and support.
2019
In 2019, Rechenberg Security and Locksmiths commits to certification to AS 2201.2-2004 Intruder Alarm Systems, Part 2 Monitoring Centres. This Australian Standard defines how a monitoring centre is constructed, secured, powered and operated, along with how alarms are received, processed and recorded.
Compliance requires clearly defined building construction standards, controlled access to the monitoring facility, protection of openings and service penetrations, and intrusion detection for the centre itself. It also includes requirements for primary, stand-by and alternate power supplies to maintain continuity of service, along with specified communications capability for alarm handling and voice contact.
Operationally, the standard sets expectations for alarm processing performance, system availability, event logging, record retention and documented procedures.
Achieving an A3 classification under AS 2201.2-2004, this milestone demonstrates a structured and standards based approach to monitoring, forming a strong operational foundation for future progression.
2021
Rechenberg celebrates 50 years.
Reaching the 50th anniversary of our family business is something I am truly honoured to be part of. This milestone has only been possible because of the dedication of our team, past and present, and every person who has contributed along the way. From humble beginnings to where we stand today, it has always been the people behind the name who have made the difference.
I am proud to say our team continues to go from strength to strength, supporting long standing customers while embracing the opportunities that come with changing technology and evolving security needs. Fifty years represents hard work, resilience and commitment, and it gives us great confidence and excitement for what the future holds.
Michael